Support that resolves itself

Feebaq equips SMEs with Rubaa (AI support agent) and Feedesk (human-in-the-loop helpdesk) that automate repetitive customer ops across Web, WhatsApp, Instagram, Email, and CRMs—while keeping human handoff instant and safe.

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E-commerce (Shopify/WooCommerce/DTC) Appointments (clinics, salons, studios) Pro services

50–70%

containment by day 60 for covered intents

10–20%

CSAT uplift vs. baseline

30–50%

lower cost per resolution

↗

revenue lift via faster answers & fit recs

Targets, not guarantees. Pilot with success metrics in Week 0.

What you get

Rubaa does the work. Feedesk keeps humans in the loop.

Automate the repetitive, escalate the risky—brand-safe by design.

Rubaa — AI Support Agent

Answers FAQs, tracks orders, books/reschedules
Checks inventory/balances, recommends products
Permissioned actions: tickets, coupons, refunds (policy-bound); update subscriptions; check delivery
Brand-safe tone, policy rules, guardrails (never promise outside policy, never share PII)
Channels: Web widget (WordPress/Shopify), WhatsApp, Instagram, FB Messenger, Telegram, Slack, email; CRM via API

Feedesk — Unified, Human-in-the-Loop Helpdesk

Omnichannel inbox • tickets, tags, SLAs, customer timeline
One-click takeover with instant summaries + next-best actions
Rule-based handoff (confidence, sentiment, VIP, payment step)
Analytics: containment, CSAT, FRT/FRR, deflection, top intents, revenue assisted, saved opportunities

How it works (30 seconds)

Connect & ground

Pull FAQs, policies, catalog, orders, appointments, and tickets into a per-tenant KB (RAG).

Act with guardrails

Admin-scoped permissions, policy bounding, confidence thresholds, PII masking, step-up confirmations.

Learn & improve

Red-flag queue, A/B prompts, eval sets; intent discovery highlights missing FAQs/policies.

Integrations (starter library)

Shopify WooCommerce Calendly Google Calendar Zendesk Freshdesk Salesforce WhatsApp / Instagram / Facebook Email Payments & Shipping partners

Security built-in

Security, privacy & compliance

Tenant-isolated data, least-privilege keys; encryption at rest/in transit
Retention controls; opt-in for training; PII masking
SSO/SAML, MFA, RBAC, audit logs, secrets vault
WhatsApp/Meta template compliance; unsubscribe/opt-out flows
Roadmap: SOC 2 readiness → Type I/II; evaluate ISO 27001

SLAs & pilot

Kick off a 2-week pilot with success metrics agreed in Week 0. Usage-based pricing with optional Feedesk seats. Add-ons: premium connectors, advanced analytics, 24/7 SRE, regional data residency/on-prem, custom SLAs.

See pricing options →

Example journeys

E-commerce

IG DM “Where’s my order?” → Rubaa verifies, fetches tracking, shares ETA; if late, applies policy coupon. Refund outside window → summarized escalation; human approves partial refund.

Appointments

“Friday afternoon?” → Rubaa checks slots, books, sends reminders; reschedule later via WhatsApp with policy enforcement.

Why Feebaq

Action over answers Human-in-the-loop by design Vertical depth first Compliance-ready Done-for-you setup

Flexible pricing

Usage-based with optional Feedesk seats. Add-ons for advanced needs.

Starter

Usage-based

Tokens / messages / actions
One-time setup & connectors
KB grounding & initial workflows

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Growth

Usage-based

Tokens / messages / actions
One-time setup & connectors
KB grounding & initial workflows

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Enterprise

Usage-based

Tokens / messages / actions
One-time setup & connectors
KB grounding & initial workflows

Get a quote

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