Support that resolves itself

Feebaq equips SMEs with Rubaa (AI support agent) and Feedesk (human-in-the-loop helpdesk) that automate repetitive customer ops across Web, WhatsApp, Instagram, Email, and CRMs—while keeping human handoff instant and safe.

Talk to Rubaa Book a 20-min demo

Built for E-commerce (Shopify/WooCommerce/DTC) Appointments (clinics, salons, studios) Pro services

50–70%

containment by day 60 (covered intents)

10–20%

CSAT uplift vs. baseline

30–50%

lower cost per resolution

↗

revenue lift via faster answers & fit recs

Targets, not guarantees. Pilot with success metrics in Week 0.

What you get

Rubaa does the work. Feedesk keeps humans in the loop.

Rubaa — AI Support Agent

Answers FAQs, tracks orders, books/reschedules
Checks inventory/balances, recommends products
Permissioned actions (tickets, coupons, refunds; policy-bound)
Brand-safe tone, policy rules, guardrails
Channels: Web widget (WordPress/Shopify), WhatsApp, Instagram, FB Messenger, Telegram, Slack, email; CRMs via API

Feedesk — Unified Helpdesk

Omnichannel inbox • tickets, tags, SLAs, customer timeline
One-click takeover with instant summaries + next-best actions
Rule-based handoff (confidence, sentiment, VIP, payment step)
Analytics: containment, CSAT, FRT/FRR, deflection, intents, revenue assisted, saved opportunities

How it works (30 seconds)

Connect & ground

Pull FAQs, policies, catalog, orders, appointments, and tickets into a per-tenant KB (RAG).

Act with guardrails

Admin-scoped permissions, policy bounding, confidence thresholds, PII masking, step-up confirmations.

Learn & improve

Red-flag queue, A/B prompts, eval sets; intent discovery highlights missing FAQs/policies.

Integrations (starter library)

Shopify WooCommerce Calendly Google Calendar Zendesk Freshdesk Salesforce WhatsApp / Instagram / Facebook Email Payments & Shipping partners

Security, privacy & compliance

Tenant-isolated data, least-privilege keys, encryption at rest/in transit
Retention controls; opt-in for training; PII masking
SSO/SAML, MFA, RBAC, audit logs, secrets vault
WhatsApp/Meta template compliance; unsubscribe flows
Roadmap: SOC 2 readiness → Type I/II; evaluate ISO 27001

SLAs & pilot

Kick off a 2-week pilot with success metrics agreed in Week 0. Usage-based pricing with optional Feedesk seats. Add-ons: premium connectors, advanced analytics, 24/7 SRE, regional data residency/on-prem, custom SLAs.

See pricing options

Example journeys

E-commerce

IG DM: “Where’s my order?” → Rubaa verifies, fetches tracking, shares ETA; if late, applies policy coupon. Refund outside window → summarized escalation; human approves partial refund.

Appointments

“Friday afternoon?” → Rubaa checks slots, books, sends reminders; reschedule later via WhatsApp with policy enforcement.

Why Feebaq

Action over answers Human-in-the-loop Vertical depth Compliance-ready Done-for-you setup

Flexible pricing

Usage-based with optional Feedesk seats. Add-ons for advanced needs.

Starter

Usage-based

Tokens/messages/actions
One-time setup & connectors
KB grounding & initial workflows

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Growth

Usage-based

Tokens/messages/actions
One-time setup & connectors
KB grounding & initial workflows

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Enterprise

Usage-based

Tokens/messages/actions
One-time setup & connectors
KB grounding & initial workflows

Get a quote